24/7 AOG Critical Response
Hotline
UK +44 1403 798888US +1 877 780 2008
Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.
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24/7 AOG Critical Response
HotlineUK +44 1403 798888US +1 877 780 2008
Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.
AJW CUSTOMER ACCOUNT
Existing AJW customers can benefit from a secure online account, giving instant access to the real-time information you need, when you need it most.
We maintain our competitive advantage by continuously improving operating performance and customer experience through an IT and Digital strategy that is aligned to customer and business needs.
Integrated solutions allow seamless communication and coordination across the supply chain, which reduces waste, increases accuracy, transparency and speed of delivery. We leverage mature, proven industry tools for our core systems; enhanced by the best-of-breed modern technologies; delivered through an agile, responsive methodology.
Interested in finding out more? Contact AJW
Effective analytics of historic patterns on aircraft parts that need repair and maintenance has always played a pivotal role in how we plan and prioritise orders. This data, along with our aftermarket expertise, allows us to reduce turn-around times and ensure the right parts are in the right place at the right time to optimise network stock availability and reduce working capital.
Interested in finding out more? Contact AJW
Built on in-house technologies, we offer our customers and partners seamless access to their quotes, orders and accounts through the AJW Customer Portal. Responsive, interactive and available on phones, tablets and computers, users have immediate access to part certification, quote and order information with real-time and transparent order tracking from their desk or on the go.
Interested in finding out more? Contact AJW
We also offer direct integration with our customers equipment, software and core systems allowing orders to be raised and automatically placed into our system for straight-through-processing.
The AJW Customer Portal allows for easier collaboration and communication with a chat function. This interactive interface enables customers to check the status of their orders and their history with an operator in real-time. This enhanced experience is faster and less prone to error while ensuring that the data and process remain integrated.
Dashboards, reports and analytics also form part of our offering.
Giles Manger
Digital Director
Ian Parker
Security & Operations Director
Giles Manger
Digital Director
Giles joined AJW Group in 2023 as Digital Operations Director. Based at our Headquarters in Slinfold, he leads the Digital Operations team to ensure the efficient support of our digital objectives and BAU targets.
With a strong background in IT delivery and project management, Giles has extensive experience in managing digital teams in several capacities, from support and operations to digital transformation.
He is driven by the completion of effective and focused delivery and loves nothing more than working with motivated individuals and teams across all sectors of an organisation. When he’s not leading digital operations, Giles enjoys spending time with his wife and three children. He is also an avid sports fan and enjoys keeping active. He has completed several triathlon races and ran The London Marathon in 2024!
Ian Parker
Security & Operations Director
Ian joined AJW in July 2023 as Digital Security Director, based at the AJW Headquarters in Slinfold, UK. With his wealth of knowledge, he leads AJW’s data privacy and security strategy, as well as ensuring good security is at the foundation of all our digital transformation projects.
Ian’s impressive career in digital security management spans more than 20 years, and he has worked for many nationally and globally renowned organisations. Some of his previous roles include; Chief Information Security Officer at Menzies, Head of Information Security, Risk and Compliance at Fujitsu UK and Ireland, and Head of Information Security at the Criminal Records Bureau.
When not at work, Ian likes taking time out to enjoy his lifelong love of cycling – even completing a triathlon or two!
Giles Manger
Digital Director
Ian Parker
Security & Operations Director
Giles Manger
Digital Director
Giles joined AJW Group in 2023 as Digital Operations Director. Based at our Headquarters in Slinfold, he leads the Digital Operations team to ensure the efficient support of our digital objectives and BAU targets.
With a strong background in IT delivery and project management, Giles has extensive experience in managing digital teams in several capacities, from support and operations to digital transformation.
He is driven by the completion of effective and focused delivery and loves nothing more than working with motivated individuals and teams across all sectors of an organisation. When he’s not leading digital operations, Giles enjoys spending time with his wife and three children. He is also an avid sports fan and enjoys keeping active. He has completed several triathlon races and ran The London Marathon in 2024!
Ian Parker
Security & Operations Director
Ian joined AJW in July 2023 as Digital Security Director, based at the AJW Headquarters in Slinfold, UK. With his wealth of knowledge, he leads AJW’s data privacy and security strategy, as well as ensuring good security is at the foundation of all our digital transformation projects.
Ian’s impressive career in digital security management spans more than 20 years, and he has worked for many nationally and globally renowned organisations. Some of his previous roles include; Chief Information Security Officer at Menzies, Head of Information Security, Risk and Compliance at Fujitsu UK and Ireland, and Head of Information Security at the Criminal Records Bureau.
When not at work, Ian likes taking time out to enjoy his lifelong love of cycling – even completing a triathlon or two!
Giles Manger
Digital Director
Giles Manger
Digital Director
Giles joined AJW Group in 2023 as Digital Operations Director. Based at our Headquarters in Slinfold, he leads the Digital Operations team to ensure the efficient support of our digital objectives and BAU targets.
With a strong background in IT delivery and project management, Giles has extensive experience in managing digital teams in several capacities, from support and operations to digital transformation.
He is driven by the completion of effective and focused delivery and loves nothing more than working with motivated individuals and teams across all sectors of an organisation. When he’s not leading digital operations, Giles enjoys spending time with his wife and three children. He is also an avid sports fan and enjoys keeping active. He has completed several triathlon races and ran The London Marathon in 2024!
Ian Parker
Security & Operations Director
Ian Parker
Security & Operations Director
Ian joined AJW in July 2023 as Digital Security Director, based at the AJW Headquarters in Slinfold, UK. With his wealth of knowledge, he leads AJW’s data privacy and security strategy, as well as ensuring good security is at the foundation of all our digital transformation projects.
Ian’s impressive career in digital security management spans more than 20 years, and he has worked for many nationally and globally renowned organisations. Some of his previous roles include; Chief Information Security Officer at Menzies, Head of Information Security, Risk and Compliance at Fujitsu UK and Ireland, and Head of Information Security at the Criminal Records Bureau.
When not at work, Ian likes taking time out to enjoy his lifelong love of cycling – even completing a triathlon or two!
Giles Manger
Digital Director
Giles Manger
Digital Director
Giles joined AJW Group in 2023 as Digital Operations Director. Based at our Headquarters in Slinfold, he leads the Digital Operations team to ensure the efficient support of our digital objectives and BAU targets.
With a strong background in IT delivery and project management, Giles has extensive experience in managing digital teams in several capacities, from support and operations to digital transformation.
He is driven by the completion of effective and focused delivery and loves nothing more than working with motivated individuals and teams across all sectors of an organisation. When he’s not leading digital operations, Giles enjoys spending time with his wife and three children. He is also an avid sports fan and enjoys keeping active. He has completed several triathlon races and ran The London Marathon in 2024!
Ian Parker
Security & Operations Director
Ian Parker
Security & Operations Director
Ian joined AJW in July 2023 as Digital Security Director, based at the AJW Headquarters in Slinfold, UK. With his wealth of knowledge, he leads AJW’s data privacy and security strategy, as well as ensuring good security is at the foundation of all our digital transformation projects.
Ian’s impressive career in digital security management spans more than 20 years, and he has worked for many nationally and globally renowned organisations. Some of his previous roles include; Chief Information Security Officer at Menzies, Head of Information Security, Risk and Compliance at Fujitsu UK and Ireland, and Head of Information Security at the Criminal Records Bureau.
When not at work, Ian likes taking time out to enjoy his lifelong love of cycling – even completing a triathlon or two!
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